Privacy Policy
How Elegant Decors collects, uses, and protects your personal information when you visit our website or enquire about our interior design services.
Who We Are
Elegant Decors (referred to as “we”, “us”, or “our”) is a professional interior design company based at SCF 11, First Floor, Sector 14 Main Market, Faridabad, Haryana — 121007, India.
We operate the website elegantdecors.in (“the Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us about our interior design services.
If you have any questions or concerns about this policy, please contact us using the details in Section 11.
Information We Collect
We collect information in the following ways:
| Type of Data | What We Collect | How It’s Collected |
|---|---|---|
| Contact Information | Name, phone number (with country code), email address | Enquiry forms, WhatsApp, phone calls, email |
| Project Information | Address or location, service required, project description | Enquiry forms, consultation calls, site visits |
| Technical Data | IP address, browser type, device, pages visited, time on site | Automatically via cookies and analytics tools |
| Communication Records | WhatsApp message history, email correspondence | When you initiate contact with us |
We do not collect sensitive personal data such as financial information, government ID numbers, passwords, or payment card details through our website. If payment is processed, it is handled securely by our payment gateway (Razorpay) — we do not store card or banking details.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry — call or message you back within 24 hours with information, pricing, and consultation scheduling.
- To provide our services — plan, design, and execute your interior project, coordinate site visits, and send project updates.
- To send follow-up communications — occasional messages about your enquiry or our services. You can opt out at any time.
- To improve our website — understand which pages are most useful and improve user experience using anonymised analytics data.
- To comply with legal obligations — maintain records as required under Indian law, including GST/invoicing obligations.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
WhatsApp & Phone Communication
Our website includes WhatsApp links that allow you to start a conversation with us directly. When you use these links:
- Your WhatsApp number and message content become visible to our team.
- WhatsApp communication is governed by WhatsApp’s own Privacy Policy.
- We store conversation records internally to track your project enquiry.
- We may follow up via WhatsApp or phone if you do not receive a timely response. You can ask us to stop at any time.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your experience. Here is what we use:
| Cookie Type | Purpose | Provider |
|---|---|---|
| Essential Cookies | Enable the website to function correctly (forms, navigation) | elegantdecors.in |
| Analytics Cookies | Track page views, sessions, and user behaviour anonymously | Google Analytics |
| Marketing Cookies | Track ad performance (if Google Ads / Meta Ads are active) | Google, Meta (Facebook) |
| Form Cookies | Remember form fields to improve user experience | Formidable Forms |
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website, such as enquiry forms.
Third-Party Services
We use trusted third-party tools to operate our website and business. Each has its own privacy policy:
- Google Analytics — website traffic analysis (anonymised data). Google Privacy Policy
- Rank Math SEO — WordPress SEO plugin. No personal data is transmitted externally.
- Formidable Forms — form data is stored in our WordPress database on our server. It is not shared with the plugin provider.
- WhatsApp (Meta) — messaging. Subject to WhatsApp’s Privacy Policy.
- Razorpay — payment processing (if applicable). Subject to Razorpay’s Privacy Policy. We do not store payment card details.
- GoDaddy Managed WordPress — website hosting. Your data resides on servers operated by GoDaddy in accordance with their data protection standards.
We share your information with these providers only to the extent necessary to provide our services, and only where they are under appropriate confidentiality obligations.
Data Storage & Security
Your data is stored on:
- Our WordPress database hosted on GoDaddy Managed WordPress servers.
- Our internal business email and WhatsApp accounts (access limited to Elegant Decors team members only).
We take reasonable technical and organisational precautions to protect your personal data against loss, misuse, and unauthorised access. These include:
- SSL/HTTPS encryption on our website.
- Password-protected access to our WordPress admin area and database.
- Restricting access to personal data to team members who need it to serve you.
We retain your enquiry data for as long as necessary to complete your project or as required by Indian law (typically 7 years for financial records). Non-converting enquiries are reviewed and deleted periodically.
Your Rights
Under India’s Digital Personal Data Protection Act, 2023 (DPDPA) and applicable privacy law, you have the following rights regarding your personal data:
- Right to Access — Request a copy of the personal data we hold about you.
- Right to Correction — Ask us to correct inaccurate or incomplete data.
- Right to Erasure — Request deletion of your personal data, subject to our legal obligations.
- Right to Withdraw Consent — Withdraw consent to marketing communications at any time by contacting us or replying “STOP” to any message.
- Right to Grievance Redressal — Raise a complaint with us directly. We will respond within 30 days.
To exercise any of these rights, contact us using the details in Section 11. We may require you to verify your identity before processing your request.
Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted their data to us, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:
- The “Last Updated” date at the top of this page will be revised.
- For significant changes, we may notify active clients by email or WhatsApp.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please reach out to us:
Elegant Decors — Data Contact
SCF 11, First Floor, Sector 14 Main Market, Faridabad, Haryana — 121007, India
Monday – Saturday, 10:00 AM – 7:00 PM IST