Last updated: 25 September 2026. Elegant Decors, Faridabad, Haryana.
When we refund
- You cancel a stock-item order before dispatch.
- We cannot supply the accepted item within a reasonable time and you do not accept a substitute.
- The item is defective, damaged in transit (reported with photos within 48 hours), or materially different from the listing.
- A pricing error is cancelled before dispatch — prepaid amount is returned.
When we do not refund
- Change of mind after a custom print, tint or cut has started.
- Colour variation within normal print/batch tolerance shown as “illustrative” on the product page.
- Shortage caused by your room-measure error when you declined a site measure.
- Installed goods, unless defect is proven.
How to request
Email elegantdecors789@gmail.com or hello@elegantdecors.in with order number, photos and reason. We aim to respond in 5 business days. Approved refunds go to the original payment method. Gateway and bank timelines (typically 5–10 business days after we trigger refund in Razorpay) are outside our control.
Design retainers
Consultation or design retainers are described on the booking form. Work already delivered (measure, 3D, drawings) is charged; unused retainer may be refunded as written in that booking.
Related: Shipping and Returns · Terms.